Refund policy

Last updated: October 28, 2026

30-day returns

If something isn't right, you have 30 days from the day your order is delivered to ask for a return. Items must be unused, in their original packaging, with all parts included.

How to start a return

  1. Email us at tidyzap@outlook.com with your order number (it starts with "TZ") and what you'd like to return.
  2. We reply within 1 business day with return instructions and the return address. Please don't send items back without contacting us first; we can't match packages that arrive without a return request.
  3. Pack the item securely and ship it back with tracking.

Damaged, defective or wrong item

If your order arrives damaged or broken, or we sent the wrong item, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or a full refund (including any shipping you paid), your choice. You don't pay for anything in this case, and for most items we won't ask you to send it back.

Changed your mind

Unused items in their original packaging can be returned within 30 days of delivery. You pay the return shipping. The shipping you paid on the original order isn't refunded.

Gadgets and electronics

Gadgets and other powered items can be returned within 30 days of delivery if they are unused and in their original packaging, with all parts and accessories. If a gadget is defective when it arrives, email us with your order number and a photo or short video of the problem, and we'll send a free replacement or a full refund, your choice.

Items we can't take back

  • Opened consumables, such as washer cleaning tablets that have been unsealed, unless they arrived damaged or defective.
  • Items that have been used, damaged after delivery, or are missing parts.
  • Gift cards.

Bundles can be returned whole or in part. If you return part of a bundle, we refund the bundle price minus the regular price of the items you keep.

Exchanges

The fastest way to swap an item is to return the one you have and place a new order for the one you want.

Refunds

We inspect returns within 3 business days of receiving them and email you when your refund is approved. Refunds go back to your original payment method. Your bank or card issuer may take another 5–10 business days to show it.

If you haven't received a refund 15 business days after we approved it, email tidyzap@outlook.com.

TidyZap is operated by Vault Technology LLC.